David: Thank you for the outstanding service you and your team provided. Your services were head and shoulders above the service we experienced with the previous broker we worked with. We will want to revisit further refinancing to reduce our payment and you will surely be our number one choice. With the holidays coming we pray that you will have a wonderful end of the year and we hope to hear from you late spring or early summer. God Bless and take care. Joseph and Karen
Hi John, I can't imagine how you can improve in any way. You have been the most pleasant of all the agencies I have ever worked with. You answer my calls and e-mail immediately and never give me incorrect information. This has been a completely frustration-free transaction in every way and completed so quickly. I am just so sorry that Freedom Mtg. was so difficult to work with for your company. I would NEVER recommend them to anyone. Again, John, thank you for all your hard work and patience with me. You are truly a professional and your company should be very proud of your work. From a grateful veteran and proud sister of a Marine Missing in Action. Mary E. B. 7xxxxx Arbor Glen Rd. Palm Desert, CA 92211
Hey just called to talk to your supervisor. I just want to let him/her know what a wonderful job you did and that you went above and beyond working with me!!!!Thank you so much the whole team was wonderful.
Hi David, Thank you for this email. It was truly a pleasure working with you and your team. You have a customer for life here after the service you provided. Not being very good with finances and processes like this you made me feel totally at ease through the whole process, this was such a welcome relief. I was totally happy and you were right on the mark for me and my needs. Thank you again and I will be seeing you as soon as I need any type of service like this again. You can count on that. Dan Luke
Hello, my name is Captain Jeff J. and I just wanted to thank you for providing such a wonderful staff with great insight, knowledge, motivation, and commitment. In lieu of tough times in terms of market and economy, I had several concerns and considerations when choosing a refinance company and refinance options. I did not simply call and choose your company first. I actually called several companies to be taken off their mailing lists and when I spoke to Justin Johnson he not only fulfilled my response but gave me a brief option with pure confidence and competence which resulted in me calling him back within that same week to pursue the refinancing of my home. I am very knowledgeable and have a background in real estate and mortgage services they not only answered all of my questions with integrity but taught me several new things during the process. It was a pleasure doing business with your company, and I appreciate all services rendered.
I felt like Richard was "on top of" my application at all times. He spoke with me about the progress of my application nearly every day, often discussing better options than the ones I had originally sought. He demonstrated an excellent knowledge of the home loan market, and a substantial network of business relationships that he could call upon to assure the expeditious handling of my application. All this was very important to me. I never questioned Richards honesty and integrity going into this process. I expected him to be truthful and to adhere to ethical business practices -- which he did. What I didn't expect was to be treated like I was Stonebridges only client. I know I wasn't, be he made things happen on my behalf. I never felt insecure about the status of my application, or concerned that it was languishing in someone's "incoming" basket. It was processed and approved faster and smoother than any of my previous home loan applications. If I have need for Stonebridge Lendings professional services in the future, I will definitely call on them, and I will advise others to do so as well. He is, and I have no doubt will continue to be, a credit to his industry.
My wife and I were both receiving Social Security, but our monthly expenses were beginning to exceed that income. I first heard of a reverse mortgage through the news and thought it may be an option. We needed to increase our monthly income in order to make our mortgage payments. I did have a lot of questions and once I started speaking to my loan officer my misconceptions were overcome. At that time I knew this was not a scam, but an option for my wife and I.
During my loan process, your services were invaluable to my family and me. Your knowledge, skill, and promptness are unlike any I have ever seen in this business. As I am sure I have told you many times, I spent many years closing loans for a local firm. It had been my experience that mortgage companies were hard to get in touch with and often not "user friendly." You and your company were anything but difficult. It should also be noted that I went into the whole loan process skeptical. My aunt is a VP for a local bank and I was really just "shopping" when I first utilized and was put in touch with you. I really thought,"hey, what have I got to lose." My "VP aunt" could not close my loan for 45 days and her rate was the exact same as your company. When family cannot do any better than a stranger you know you have gotten a good company on your side. Thank you for all you have done for me. There was never a moment that I did not doubt you were going to return a phone call or email and treat me with respect no matter how ludicrous my question. I would also like to thank you for going out of your way to help with a realtor who did not seem to know how to close a VA loan. I have no doubt that without you, this loan would have fallen through."
Dear Suzanne, You and your team have done an outstanding job with this refinance! Please thank them all for me as I'm sure there are many people I never knew that were involved on securing this loan. You have made my loan a little easier to handle. Thank you all and god bless.
I just wanted to thank you for the tremendous service you have provided to me and my clients over the past year. Each one has been different, and you have worked through the challenges of each one, with great skill and diligence.I know in some cases, you have performed near miracles, and in my mind "you walk on water". I am especially proud of the work we have done together for our Veterans.Thank you for all you do and thank you for attending the closings (and taking those happy pictures!). I know that between us, our clients know and FEEL that they have been truly served. Be sure to send KUDOS to the team at Stonebridge!!
I would like to express my sincere thanks to Stonebridge Lending and Richard Dickson for his effort in refinancing our home. Richard delivered on his promise and kept the entire process very transparent. He communicated effectively and provided updates as necessary throughout the life cycle of process. The most important thing is that in the time period when the consumer confidence in mortgage lending entities is very low, Richard gained our trust by ensuring we felt comfortable with the process and meeting his commitments to close the deal. I am looking forward to working with Richard and Stonebridge in the future and will send my friends and family to them. Saeid Vafaeisefat
Before Stonebridge, I had been trying to accomplish the same transaction with another mortgage broker, but the process was going nowhere, as I seemed to be encountering one road block after another. However, once I was introduced to Richard, all of that changed. The entire process was flawless and easy and without stress. Richard was quickly able to assess my situation and simply said, “We’ve go this and we are going to close in 30 days or less.” From that point on, I rested easy until attending the closing, again flawless and without surprises. I would highly recommend Stonebridge for any mortgage business anyone might be contemplating.
They answered all my emails and calls promptly . The closing costs was the cheapest I found. Overall he is very easy to deal with and I would definitely recommend them to my friends.